Refund policy

In order to qualify for a return, your item must remain in its original condition, unused, and in the original packaging. Additionally, you should be able to furnish proof of purchase, typically in the form of your order confirmation email.

Returns

To start a return on an order that has been delivered, simply visit support@groritegarden.com and send us an email with your request. If your return is approved, we’ll send you an email to confirm the return request.

Unrequested returns will not be accepted. Gro-Rite Garden, as a courtesy, will cover the cost of one return label. If your order includes multiple items, the expense of the remaining return labels will be subtracted from your refund.

Returns should be shipped to us by U.S. mail, UPS, FedEx, or other standard shipping method to:

Gro-Rite Garden
2725 West Dixon Boulevard
Shelby, NC 28152 

Cancellations & Changes

Should you desire to modify your order details, such as color, size, configuration, or delivery address after placing it, a reroute fee applies if the order has shipped but not yet been delivered. It's important to be aware that this fee amounts to $19 for each item being rerouted. Gro-Rite Garden will cover the cost of one package as a courtesy. However, if your order comprises multiple items, the cost of the remaining rerouted items will be deducted from your refund.

Damages and Defects

Exchanges

The quickest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We'll inform you upon receiving and examining your return, providing notification of the approval or disapproval of the refund. In case of approval, the refund will be automatically processed to your original payment method. Please be mindful that it may take up to 1 week for your bank or credit card company to complete the processing and posting of the refund. For questions related to our Return & Refund Policy contact us at support@groritegarden.com